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To ensure the best possible support, it is essential that you have networking experience and product knowledge. You must also provide the username and password to log into your router (unless it still uses default settings) and login information for your ISP. Knowing the current firmware version before calling will save time. Please have your product serial number ready, as it can be found on the bottom of your unit or in the web interface for newer models. Click the link to be redirected to our email support service.

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