Expired

VigorCare

Expired

Enhanced Warranty Service
3 or 5 year warranty upgrades available
Advanced-Replacement of faulty unit
Next working day* replacement unit
Available for all DrayTek Vigor routers switches and access points
Warranty upgrades available to purchase for up to 6 months after product purchase

Overview
Terms and Conditions

Overview

Advanced Replacement

If you suspect that your covered DrayTek product has developed a fault, our experienced support technicians will help you to diagnose the problem and determine whether the unit needs to be service or replaced. If it does, a replacement unit will be sent out the same day for delivery on the next working/business day (to most of the UK).

3 or 5 Year Warranty

With VigorCare, you also have the benefit of an extention to a full 3 or even 5 years of warranty so that if a fault does develop, you will have no bills for parts, labour or replacement in the event that a warranty fault develops. We're proud of the reliability that DrayTek products achieve but however unlikely a problem might be, if your business depends on your DrayTek product, VigorCare should give you the peace of mind and convenience that you need.

VigorCare subscription can be purchased through your DrayTek dealer. To select the appropriate subscription pack, look at the table below to find the right category for your product.

VigorCare membership is subject to the VigorCare Terms & Conditions (see terms tab, above) and should be taken out within 6 months of purchase of your new router.

VigorCare Service Packs

VigorCare subscription is available for several categories of product. Determine the correct pack for your product below. You can purchase your subscription from your dealer which must be activated via the link below within 6 months of your router and service pack being purchased.

VigorCare Plans

Product Code	Description	Suggested Retail Price (SRP)	Applicable To These DrayTek Products	Duration
VCARE-A3	VigorCare A3 3 Year Subscription	25.00	Vigor 166, Vigor 167, Vigor 2135ax, 2763, 2765, 2766 series VigorAP 810, 903, 906, 912C, 960C, 962C, 1000C, 1060C, 1062C VigorSwitch P1092, G1080	3 Years
VCARE-A5	VigorCare A5 5 Year Subscription	39.00	Vigor 166, Vigor 167, Vigor 2135ax, 2763, 2765, 2766 series VigorAP 810, 903, 906, 912C, 960C, 962C, 1000C, 1060C VigorSwitch P1092, G1080	5 Years
VCARE-B3	VigorCare B3 3 Year Subscription	39.00	Vigor 2620Ln Vigor 2832, 2865, 2866, 2927 series VigorAP 918 series VigorSwitch P2121, G2100, P2100	3 Years
VCARE-B5	VigorCare B5 5 Year Subscription	59.00	Vigor 2620Ln Vigor 2832, 2865, 2866, 2927 series VigorAP 918 series VigorSwitch P2121, G2100, P2100	5 Years
VCARE-C3	VigorCare C3 3 Year Subscription	49.00	Vigor 2952, 2962, VigorSwitch P1280, G1280, P1282, G1282	3 Years
VCARE-C5	VigorCare C5 5 Year Subscription	79.00	Vigor 2952, 2962, VigorSwitch P1280, G1280, P1282, G1282	5 Years
VCARE-D3	VigorCare D3 3 Year Subscription	79.00	Vigor 3910, Vigor 3912, Vigor 3912s VigorSwitch FX2120, G2280, G2280x, G2282x, G2500, G2540x, G2540xs VigorSwitch P2280, P2280x, P2282x, P2500, P2540x, P2540xs, PQ2200xb, Q2200x	3 Years
VCARE-D5	VigorCare D5 5 Year Subscription	119.00	Vigor 3910, Vigor 3912, Vigor 3912s VigorSwitch FX2120, G2280, G2280x, G2282x, G2500, G2540x, G2540xs VigorSwitch P2280, P2280x, P2282x, P2500, P2540x, P2540xs, PQ2200xb, Q2200x	5 Years

If you have purchased a VigorCare Service Pack, please register it within 6 months to activate it. Click here to activate/register.

*Next day delivery is available to most of the mainland UK, excluding the Scottish Highlands and some other more remote areas. VigorCare is also available toremote areas and users in the Channel Islands, Northern Ireland, Republic of Ireland (Eire) and the Isle of Man, however a delivery surcharge or longer transit time may apply for advanced replacements.

Terms and Conditions

If you have purchased a VigorCare Service Pack, please register it within 6 months to activate it. Click here to activate/register.

VigorCare Terms and Conditions

Your VigorCare membership number (registration code) must be stated in all communication with the service centre for all VigorCare service.
VigorCare™ membership must be purchased and registered within 6 months of purchase of your product. Proof of purchase, in the form of a copy of your original sales invoice may be required in the case of any service request or at registration time. VigorCare cannot be purchased for, or activated on any unit for which there is an outstanding support ticket on or any pre-existing fault or issue.
If you purchase a VigorCare registration pack but fail to register it within 6 months of your product's purchase, your registration will not be accepted, and you will not have the benefits of Vigorcare. The service pack must also have been purchased within the past 6 months from a DrayTek authorised dealer.
Next-day advanced replacement service is available to most of the mainland UK, excluding the highlands of Scotland. Delivery costs and service times to other areas may be charged additionally.
VigorCare is available to the original purchaser of new equipment only; it is non-transferrable and applies to new, official UK channel products purchased through DrayTek Authorised dealers in the UK/Ireland only. When you register for VigorCare, you must provide full details of the owner as registrant. A third party (such as your dealer/supplier) may complete the VigorCare registration on your behalf, but they must enter your details into the registration, not their own, otherwise service will not be available to you or to your location. If a third party does complete the registration on your behalf, it is their responsibility to enter your details and those of your product correctly.
If you move location (change address), you should notify the VigorCare service team so that your details can be updated. Service will then be available at your new location, provided ownership and usage is still by the original registrant.
Your VigorCare cover is in operation only once we have confirmed back to you that the registration has been received and processed successfully. You must register directly only on the official DrayTek.co.uk web site – do not submit your details anywhere else. The target time for processing your application is within 48 hours of submission (exc. holidays/weekends). If we do not receive or process the registration, VigorCare cover will not apply.
The service centre normally aims to dispatch the same day if the request is received by 2pm, and delivery target is the next working day (exc. weekends and bank holidays) for most of the mainland UK however this cannot be guaranteed.
The replacement unit will be the same model and may be new or refurbished. If the same model is not available, a model of equivalent or higher functionality may be supplied at the service centre's option. If a different model is necessary, we will assist with configuration however your previous backups will not be restorable.
When returning a faulty product, you should retain any expansion modules, power supplies, accessories and cables; only the main unit will be replaced unless other components are suspected as faulty.
If you receive a replacement unit, the manufacturer's original warranty continues to run from the date of purchase of the original unit. VigorCare applies to the replacement unit and runs from the original date of VigorCare purchase.
For Advance replacement service, our courier will deliver a replacement to the registered address, our courier at the same time will collect the faulty item, please ensure you have packed and prepared the faulty item for collection at time of delivery of your replacement item. Our courier is unlikely to wait for long periods. In the case where the faulty item is not ready for collection at the same time, our courier may not deliver the replacement.
VigorCare support covers unexpected hardware failure of your product and does not cover faults which existed in the product before registration, software/firmware issues or inherent product faults.
The membership fee for VigorCare pays for service for 3 years or 5 years from the time and date of your original product purchase.
Whilst we endeavour to provide the service at all times as described here, no service level or term is guaranteed. All services are available on best-endeavour basis only
VigorCare is not an underwritten insurance policy; it is an enhanced support service, with a membership fee.
VigorCare service is provided by Bonus Ltd, UK Company no. 4416864.
VigorCare does not provide on-site installation services. You will need to re-install the product yourself or arrange for your IT supplier or installer to do this. It's therefore still necessary for you to have someone capable of physically installing the device, configuring it or restoring a backup from your previous unit. Our support team are unable to assist non-technical people in configuration or installation. For resellers/IT companies, that means that VigorCare must not be considered as a replacement for your own service to your customers.
If your product fails, you may lose any data, settings or other information stored in it; it is always the customer's responsibility to keep up-to-date backups.
VigorCare members will receive periodic DrayTek UK newsletters; you can opt-out of those by clicking the unsubscribe link at the foot of any such email.
VigorCare and your original manufacturer's warranty does not cover damage or failure caused by factors which are not covered by the standard warranty (for example, fire, flood or lightening damage) or other physical damage/trauma or any use of the product other than that for which it is intended.
It shall be the user's responsibility to transfer service subscriptions from old to replacement products (e.g. content filtering); you must inform us when arranging service that the failed unit has live subscriptions in order that they are retained.
A new VigorCare subscription cannot be activated on any unit or issue for which there is an outstanding support ticket or any pre-existing fault or issue. Any deliberate attempt to obtain VigorCare service for a product not covered by VigorCare, where the cover is invalid or if you deliberately mis-describe a fault, circumstances or condition is criminal fraud and will be treated as such.
If the ‘faulty’ item returned under a VigorCare advance-replacement is not the unit covered by your VigorCare membership, the full cost of the advance replacement unit is chargeable in full and non-refundable. You will also be liable for all other costs incurred for the invalid claim (such as carriage).
The service offering of VigorCare is subject to change at any time without notice, with new features/services be added or existing facilities discontinued. The service available to you will be that in force at the time of your original registration.
These Terms and Conditions are subject to change or clarification at any time, reasonably, during your membership. Please check back on this page for the latest version.